The Devil Is In the Details: Details and Order Taking
Do you tend to get irritated by customer care agents that ask too many questions, particularly when availing of a certain service like cable television, for instance? The agents usually ask all sorts of questions, including your blood type and how many moles you have on your body.
If you really think about it, however, these questions are almost always a pertinent part of any Order Taking Service. Just as you would tell the waiter that you’d want the lemon butter sauce separate from your fish fillet when dining out, the dynamic Call Center industry Order Taking service likewise tries to get as many details about potential clients as possible.
Apart from the usual name, contact numbers, and billing address, details such as the type of cable service, how many television sets would be hooked up, and what optional packages would you wish to include, if any, are usually part of the mix.
It is important to take note of such details because getting them mixed up can spell disaster. Not only will you have a disgruntled customer, your company will be put in a bad light and can actually be branded as incompetent, simply because you didn’t get these seemingly simple details right the first time.
Of course, asking too many questions is a big no-no. But that’s another blog entry altogether. So take note of your customers’ details. Because the devil is always in the details.
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