To most folks, this is the first thing that comes to mind when the word “summer” is mentioned. Apart from thoughts of sand, surf, and the waves at the beach, many people will tell you that this is their time to rest and recharge—to get away from it all even for just a few days.
So wouldn’t it be the perfect time to unleash your order taking call center team to face the great unknown—unknown number of clients who want to make their summer as fun and stress-free as possible?
Yes, ladies and gentlemen, this is the time when more than a few folks would simply want to pick up the phone and order food to be delivered straight to their doorstep. It may not only be a few pizzas and a coke for a small brood but a large quantity for an entire clan at their summer barbecue. So remind your order taking contact center team to be on their toes in case those large orders come rushing in.
Speaking of rushing in, make sure that all your order taking channels—telephone, contact center chat, email, Twitter, and that website—are wide open. You’ll never know when a group of friends might just get the urge to order a few bathing suits and swimming gear for their next summer beach party. Being ready not only wins you more clients, it makes you valued ones really happy.
Oh, and don’t forget the road warriors who are dying to hit the open road this season of sun and fun. They may call up your order taking customer call center team for a set of brand new tires or even a can or three of motor oil for their rides. While this can be done at your nearby gas station, remember that there are more than a few DIY guys out there who see this as part of the fun.
So the next time you think of summer, think fun, sun, and lots of orders from your valued clients.