So you’ve finally put in place an organized order management system. Now, your callers can simply purchase the item they wish online, and even have a secure payment and inquiry system via a live human agent on call to assist them. Cool, huh?
Well, the whole setup would have been perfect except for one small detail—customers who order once don’t seem to come back. Not that it is a must, but of course, any business owner would want returning clients, right? So how do you turn those lukewarm patrons to warm, loyal clients?
One way to fix this would be a kick-ass customer loyalty program. Rewarding their patronage will surely help increase returning traffic. For indeed, anyone who patronizes a product or service more than a few times would want some form of “welcome” for it, right?
But wait, there’s more.
Apart from rewarding customers with points, freebies, and other gifts, why not make the whole order management experience a pleasant one, too. First off, listen intently to your customers. If they want a quadruple patty burger (which you don’t exactly offer on your menu), why not do your best o accommodate their wish. Why knows? There might be a demand for such a food item?
Speaking of such an order, this can be your cue to personalize their order to their liking. It isn’t just calling them by their first name—it is about knowing what they want and actually giving it to them. Let’s get personal now, shall we?
Going back to listening to what they have to say, this can be a great way to get their feedback. Facebook, Twitter, and other social media sites now make it a cinch to do this. You don’t have any excuse not to know their wishes and whims.
And of course, be truthful. If you have a promo that promises delivery in 10 minutes or the item is free, then stick to it. The last thing you need is false advertising. We already have enough of that going around.
Yes, there are lots of ways to keep customers coming back for more. All you have to do is get creative. Pretty soon, orders will come flocking in. Visit www.ordertakingphilippines.com to find out more about how you can win customers.